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What if I have Pre-Sale question for the item before placing an order?

Please refer to the steps below if you require further assistance with your pre-sales order: Select the product and scroll down till you locate “Ask a New Question” under the product's Q&A.

Click on it to proceed as shown below.

Next, you will be directed to an online form to submit an inquiry. Double confirm your desired product as shown and fill in all the information on the left where applicable. Lastly, click on “submit” once you are ready to submit your inquiry. Our dedicated team will respond within the next 24 hours. Kindly refer to the image below.

Once you have submitted the inquiry, you may track its progress on “My Inquiries” via Home > Personal Center > My Inquiries or Click Here for more information.

Important : Tips for writing questions

1. Don't include any personal information such as your name, email address or other contact info, submissions with personal data may be rejected.

2. Ask a question directly related to this product, category or topic.

3. If you want to know if a product will be right for you, include as much detail as possible (where will you use it, how often, concerns you may have ).

4. To comment on a product without asking a question, please use ratings and reviews.

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