Frequently Asked Questions
What does my order status mean?
How do I check my order status?
Can I make changes to my order?
How can I cancel my order?
How do I contact Customer Service about my order?
What if I have a question before placing an order?
Shipping & Delivery
MiniInTheBox Global Shipping Guide
Estimated Delivery Time for Your Order
How can I track my package?
How do I estimate my delivery date?
What countries or regions do you ship to?
What shipping methods do you offer?
Do you ship to PO Box addresses?
Are there any additional fees involved in international shipping?
Which payment methods do you accept?
How to pay with credit/debit card
How to pay with PayPal
How can I change payment methods?
When will I be charged for my items?
How do I use a coupon?
How can I view prices in my currency?
How do you calculate currency rates?
Return & Refund
An item was lost or damaged during shipping
An item is missing from my shipment
I received a wrong item
How do I return an item?
Have you received my returned items?
I've returned my item, how soon will I receive my refund?
Our Return & Cancellation Policy
Why should I create an account?
How do I update my shipping or billing address?
How do I change my email preferences?
How do I write a review?
My Rewards & Credit
How long do I have to use my Rewards & Credit Balance?